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249 Posts
Well i know some of the other members from the UK were meeting the Suzuki team who flew in from Japan this week but here was my experience.
I arrived at the dealership to see two other GSX-S 1000 sat outside and went in for a meet and greet.
Inside there was a total of six owners (including me) ranging from about 30-70+ years of age!
Welcoming us was the UK Suzuki representative and regional manager and several Suzuki engineers who flew in from Japan. About two of them spoke English so there was a little language barrier but nothing a lot of arm gestures couldn't fix :laugh:
Straight away they were all very aware of complaints about the throttle but didn't go into too much detail. All of the owners i spoke with didn't have any throttle issues but im unsure whether anyone had mentioned it at their other visits.
We sat down in groups of two and basically went through a 70+ questionnaire detailing any issues or bits we liked, even down to my weight and how often i cleaned the bike.
Unfortunately it wasn't really a session of firing questions off at them regarding problems ive heard on here and could only really talk about issues i have with my bike specifically. My issue was more to do with the paint rubbing through on my tank after 300 miles (see my gallery). This seemed to alarm the team who took copies of my pictures and were forwarding them to head office along with my VIN number. Unfortunately as i had put side tank protectors on they couldn't inspect the tank more closely but Suzuki UK is flagging my bike in case any further problems arise.
My group seemed to take the longest filling the questionnaire so i didnt really get to chat to the other owners regarding their issues, but the team seemed genuinely interested in ironing out the problems. A few of the engineers went outside and looked over our bikes detailing things but some owners had driven in their cars which was a bit of a pain.
We were asked about three or four questions regarding throttle response, idling, low speed riding and they stated this was in relation to the press articles which slated the throttle response. Apparently some had been invited back to ride production models after the launch with pre production machines but refused... (i got this third hand so take with a pinch of salt).
Anyway i know a couple of other issues came out regarding the finish rubbing off the foot guards etc and headlight beams etc.. so watch this space.
I even suggested they put on a rear licence plate holder that can be shortened (Yamaha do one of these).
All in all a good afternoon and the £100 pound voucher i got was a bonus too. The engineer even presented it to me with both hands bowing. I kind of half bowed and shook his hand 0
If anyone else of the forum was at there it was nice to meet you.
I arrived at the dealership to see two other GSX-S 1000 sat outside and went in for a meet and greet.
Inside there was a total of six owners (including me) ranging from about 30-70+ years of age!
Welcoming us was the UK Suzuki representative and regional manager and several Suzuki engineers who flew in from Japan. About two of them spoke English so there was a little language barrier but nothing a lot of arm gestures couldn't fix :laugh:
Straight away they were all very aware of complaints about the throttle but didn't go into too much detail. All of the owners i spoke with didn't have any throttle issues but im unsure whether anyone had mentioned it at their other visits.
We sat down in groups of two and basically went through a 70+ questionnaire detailing any issues or bits we liked, even down to my weight and how often i cleaned the bike.
Unfortunately it wasn't really a session of firing questions off at them regarding problems ive heard on here and could only really talk about issues i have with my bike specifically. My issue was more to do with the paint rubbing through on my tank after 300 miles (see my gallery). This seemed to alarm the team who took copies of my pictures and were forwarding them to head office along with my VIN number. Unfortunately as i had put side tank protectors on they couldn't inspect the tank more closely but Suzuki UK is flagging my bike in case any further problems arise.
My group seemed to take the longest filling the questionnaire so i didnt really get to chat to the other owners regarding their issues, but the team seemed genuinely interested in ironing out the problems. A few of the engineers went outside and looked over our bikes detailing things but some owners had driven in their cars which was a bit of a pain.
We were asked about three or four questions regarding throttle response, idling, low speed riding and they stated this was in relation to the press articles which slated the throttle response. Apparently some had been invited back to ride production models after the launch with pre production machines but refused... (i got this third hand so take with a pinch of salt).
Anyway i know a couple of other issues came out regarding the finish rubbing off the foot guards etc and headlight beams etc.. so watch this space.
I even suggested they put on a rear licence plate holder that can be shortened (Yamaha do one of these).
All in all a good afternoon and the £100 pound voucher i got was a bonus too. The engineer even presented it to me with both hands bowing. I kind of half bowed and shook his hand 0
If anyone else of the forum was at there it was nice to meet you.