After getting my bike I went ahead and spent a pretty penny ($50 US) for a "Made in America" RAM X-Grip Tough-Claw mount. Upon receiving it I noticed the molded rubber tether had a manufacturing defect in which one of the corner holes still had a thin membrane of material across it. I thought it was no big deal and just made a small perforation in it and strapped it to my phone.
I went out a few times with it and all was well. Finally, a few days ago, I went out again and after looking down a bit on a freeway I was startled to see an empty X-Grip. The phone was never recovered and I lost tons of pictures and videos of friends and family, etc. The defective corner in the rubber tether was completely ripped. Whether that was why my phone was lost I don't know, but I noticed from pictures I've seen that few people seem to use the tether at all. This was about my third or fourth outing on the bike with the mount. Incredible. At least it didn't happen in the middle of a long road trip.
I contacted RAM mounts and asked them to pay the insurance deductible for my phone and they refused to do much of anything, offering a canned response as I expected. No one stands behind their products anymore but I expected more than a canned "that sucks bro."
I advise anyone who uses these mounts to tether the phone to the bike in a more substantial way than their included cheap rubber strap, let alone the actual X-Grip product itself.
I went out a few times with it and all was well. Finally, a few days ago, I went out again and after looking down a bit on a freeway I was startled to see an empty X-Grip. The phone was never recovered and I lost tons of pictures and videos of friends and family, etc. The defective corner in the rubber tether was completely ripped. Whether that was why my phone was lost I don't know, but I noticed from pictures I've seen that few people seem to use the tether at all. This was about my third or fourth outing on the bike with the mount. Incredible. At least it didn't happen in the middle of a long road trip.
I contacted RAM mounts and asked them to pay the insurance deductible for my phone and they refused to do much of anything, offering a canned response as I expected. No one stands behind their products anymore but I expected more than a canned "that sucks bro."
I advise anyone who uses these mounts to tether the phone to the bike in a more substantial way than their included cheap rubber strap, let alone the actual X-Grip product itself.